At this time we believe ALL Parkview emails have been migrated. (Students, Faculty, Staff, etc). There are some steps that must be done for you to continue to receive email. MUST BE DONE!

• What does that mean to me?
  • After the transition it could mean very little. You will still be able to get your email on outlook, your phone, or web based interface.  
    Your email address stays the same! 
  • Teachers: This does bring with it some exciting possibilities for classroom uses, groups, etc. But we'll have to get to that. 
• So, i don't really care???
  
  • Well, I did say 'after the transition'. 
  • If you haven't already done so, you (or someone) will have to update your settings/habits to use the new system
    • Webmail: Very little change here. The look will be a little different, but concept is the same. You can acctually still type webmail.parkviewbaptist.com as we have forwarded that to office.com 
    • Outlook Program: If you prefer to use the 'outlook program' then you'll have to have your settings updated. This is almost automatic, but you'll have to do a little. Specifically follow these instructions
      "Re-create your Outlook Profile"  to get the new settings. 
    • Phone or tablet: You do need to remove and setup your phone or tablet. The instructions for that can be found here:
       "Adding Parkview Email to an iPhone or iPad."
•  So, I've been migrated and everything is still working. My stuff must have magically caught the new settings. 
  • No, I'm sorry, that's not what's going on. There was no magic just for you 
  • What's actually happening is our old system is limping along and working for some folks. But SOON we are going to have to kill the old system.
  • At that time if you haven't updated your settings you won't be able to to get your email other than going to office.com 
• I think there's something wrong with the way it's working:
  • As always there's going to be some bugs to squash. 
  • Some we've found are 
    • Some of the distribution lists missed some folks. Be on the lookout for a group email you (or a friend) should get but don't.
    • The webmail spam filter doesn't know us as well as the old one. Sometimes things get caught. 
      • check your 'junk' folder
      • email helpdesk@parkviewbaptist.com to let us know you're missing something and we'll go look in 'quarantine' for it. 
      • The most obvious have been retail sites. (amazon was blocked initially. renweb got blocked because we received so many emails at one time the system thought we were being attacked)
  • As usual, if you find something we need to look at please email helpdesk@parkviewbaptist.com 

 The vast majority of people have been migrated. The rest will be sometime this week, or this weekend. 

• • If you find you can't get to your email.
    • Try logging into office.com (using your school credentials)
    • click on "mail" 
    • If that works, then you've been migrated. 
  • If you've been migrated.
    • You can read your email and see calendars at office.com (just like you would have before on webmail.parkviewbaptist.com)
    • You can re-setup your phone to work with the new account.  Instructions are here "Adding Parkview Email to an iPhone or iPad."
    • You can reset outlook so that it will work Instructions are here "Re-create your Outlook Profile "
  • i hope to do some training on the new soon system as it adds some functionality. 

• We plan to run a batch this weekend 
  • If you find you can't get to your email
    • Try logging into office.com (using your school credentials)
    • click on "mail" 
    • If that works, then you've been migrated. 
  • If you've been migrated.
    • You can read your email at office.com (just like you would have before on webmail.parkviewbaptist.com
    • You can re-setup your phone to work with the new account. 
      Instructions are here "Adding Parkview Email to an iPhone or iPad."
    •  You can reset outlook so that it will work
      Instructions are here "Re-create your Outlook Profile "

Where are we now?

• HS Students:

  • If you hear students saying that they can't get to their email, please tell them to log in to office.com and click on mail there. 

  • They can also update their outlook to get the new email by following this kb article (Migrate to Office365 Mail (Create a new Outlook Profile)) found on the main kb homepage under "Microsoft Outlook"

  • Some haven't  been migrated yet. We're hoping to get those finished soon. "Most" HS Students have been migrated. 

• MS Students:

  • If you hear students saying that they can't get to their email, please tell them to log in to office.com and click on mail there. 

  • Some haven't  been migrated yet. We're hoping to get those finished soon. "Most" Students have been migrated. 

  • For middle school students we will be pushing out a fix for their mail app that should get that working again. We will most likely wait until all MS students have been migrated before we do this. 

• Teachers:

  • We haven't touched teacher emails yet. (except for Holly Leblanc and Jonathan White) 

  • We most likely won't get to that this week. We might even be able to hold off until Mardi-Gras. 
  • However, you may find that you get emails bounced back when you try to send to students that have been migrated. There are two ways to fix that.
    • Short term:
      • Type the complete email address "joseph.hancock@pbstudents.com" without letting the computer autofill the rest and without clicking on the suggestion that comes up.
         Note: This 'usually' works
    • Long Term: (this is the 'right way' to fix the issues)
      • "Update your Outlook Global Address Book"  (click that link and follow the kb there)
      • Empty Your Auto Complete List   (this will prevent the autocomplete from coming up)
        (Note both of these steps may take several minutes to actually sync after you complete the steps)

• All

  • As always if you get stuck, come see us we'll gladly help you get past this transition. 

...

• Migrating students

  • We have begun migrating students to office.com email. (from webmail.parkviewbaptist.com email) So far we have about 50 done and they seem to be going smoothly. 

  • This weekend we plan to push the rest of the students. PLEASE NOTE that this weekend will be unreliable (at best) for emailing to/from students. Please don't have any emails due before school Monday morning. 
  • After students are migrated they will have to get their mail on a different website 

    • Students can go to office.com, click 'sign-in', select 'work or school', and log in by entering you school email and password. Once you've logged in, click on 'mail'.
      (note: This is the same website that Onedrive, Word online, Excel online, etc live on)

    • HIGH SCHOOL students who wish to use Outlook may recreate their profile in outlook and continue to use outlook. This kb shows you how to do that Migrate to Office365 Mail (Create a new Re-create your Outlook Profile).

    • MIDDLE SCHOOL students can also get their mail on office.com after being migrated. However, we will be pushing new email settings to those students email apps. After that the student should be prompted for a password and be setup. 

• Teacher migration:

  • If all goes as planned for students we will start teacher migration next weekend. 
  • Teacher computer settings will be similar to that of the students.
  • Teacher iPad settings will have to input manually. We'll update the kb to show how to do that. 

• Note on sending mail through Renweb:

  • Renweb is sending mail fine. This means that email to parents should function normally. 

  • We  are confident that we have convinced the spam filter that Renweb is safe so students and teachers should also get their emails (although they may not know where to get them.... office.com or webmai.parkviewbaptist.com) 

• Note on sending email to students office.com accounts from your webmail.parkviewbaptist.com account.

  • There seems to be a little hangup on typing addresses to students in Outlook. 
  • It is best to avoid 'autofill' and type the address completely. EG instead of typing sha... and letting it fill in shawn.liner@parkviewbaptist.com. Type the whole email address. 
  • If you have emails bounce back from students please let us know. We are trying to resolve that now. (It seems to be related to the switch from first.last.gradyear....

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