Re-create your Outlook Profile

Follow the instructions below in order to reconnect your Outlook (the actual program installed on your computer) to your web-based email inbox.


Potential reasons you may need to recreate your Outlook Profile:

  • Tech Department requested that you perform the steps below.
  • Recent changes that you made to Outlook configuration seems to have caused a problem.
  • You can use the Outlook program successfully on other computers but not the current computer you are using.

Step-by-step guide on creating a new Outlook Profile:

  1. Make sure your Outlook program is closed.
  2. Open the Windows Start Menu


  3. Type "Control Panel" without the quotations marks and press the "Enter" button on your keyboard.
    1. It should open the Windows Control Panel which looks like this:

  4. In the top right-hand corner of the Control Panel window, click inside the search box, type the word "mail" and then click on the first option in the search results:

  5.  Now click "Show Profiles..." in the new dialog box:

  6. In the new dialog box, click "Add..."

  7. Type "Office365" and click "OK"

  8. Click "Connect"

  9. Now you should be brought back to the "Mail" dialog box. Under the "Always use this profile" option, click the drop-down menu and select the new profile named "Office365" and then click "OK."

  10. After you have clicked "OK," you should be able to open the Outlook program and it will connect to your Office365 mailbox.

    Use now instead of Webmail

    Make sure that if you are trying to access your email from a web browser, you now go to in order to login, and then click on the email link from that site.