Read this guide if you are having trouble getting to a website that you are normally able to access or that you think should not be blocked.

Possible Solution to Fix On or Off-Campus Web Filtering Issues:

• If you are trying to access a website and you get blocked by the web filter you will see a page that looks something like this:

• The user whose web filter you are currently receiving is listed in the middle of the page. The web filter in the picture above is identified as belonging to "student."

• If you are supposed to be getting something other than the web filter you see there then click somewhere on the identification link as shown below.

• Once you click on the link you can type in your PBS Username and Password.

  • The username format is going to be your firstname.lastname and then the same password that unlocks your school computer.

  • The authentication page may look slightly different than the one shown below.

• Now that you have manually enter your credentials, the web filter should definitely know "who you are" and now you should receive the appropriate web filter.

Please be aware:

• If you are still being blocked from accessing a website that you require access to while you are on-campus or would like to have access to while you are off-campus then you can email the website address to helpdesk@parkviewbaptist.com

  • When sending a request to unblock a website please do not send the address of the block page (this would NOT what we need "http://ls.parkviewbaptist.com/access/web?id=5ab42579") because that does not tell us what website you were trying to access. Say for example you would like to view Yahoo's website while you are at home and it is blocked; In that case, you would email the Help Desk requesting that "www.yahoo.com" be unblocked.

    
    

• Additionally, any device that is not supported by the Technology Department may require you to login to the web filter every 24-48 hours if you are attempting to access websites that are blocked in the "Default All Students" web filter. These devices which are "unmanaged by the Tech Department" would include personal cell phones/laptops, iPads, Kindles, etc.