When submitting a helpdesk support request, it is very beneficial to include a screen capture or a "screenshot" with requests that involve things like error messages. This guide will show you how to take a screenshot on your computer while using any Windows 7, 8, or Mac OS X computer.

Step-by-step guide

Using the Snipping Tool to take a screen capture in Windows 

1. Launch the snipping tool by clicking Start → All Programs → Accessories → Snipping tool.

2. OR Press Win-Shift-S 
   This will open a tool that lets you select a region of the page. 
3. Ince you are done, use CTRL-V to paste it into another program like Word or Power Point