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If you are having problems sending an email to a certain person or to a distribution list like PBS All, HS Teachers, MS Teachers, etc, then you may need to clear your auto complete list in Outlook

...

using these steps:

• Open Outlook and click "File" and then click "Options"

• In the Outlook Options window that appears, make ensure that "Mail" is selected

  in

  on the left

  pane and in the right pane scroll to the Send Messages area.

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• Click

  -side of the window and then scroll down using the scroll-bar on the right-hand side of the window until you get to the "Send messages" area.

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• Click the "Empty Auto-Complete List" button and then click "Yes" in the dialog box that appears.

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• You have successfully cleared your Auto-Complete list now and it will begin to repopulate email addresses as you compose and send messages to people.