Where are we now?

• HS Students:

  • If you hear students saying that they can't get to their email, please tell them to log in to office.com and click on mail there. 

  • They can also update their outlook to get the new email by following this kb article (Migrate to Office365 Mail (Create a new Outlook Profile)) found on the main kb homepage under "Microsoft Outlook"

  • Some haven't  been migrated yet. We're hoping to get those finished soon. "Most" HS Students have been migrated. 

• MS Students:

  • If you hear students saying that they can't get to their email, please tell them to log in to office.com and click on mail there. 

  • Some haven't  been migrated yet. We're hoping to get those finished soon. "Most" Students have been migrated. 

  • For middle school students we will be pushing out a fix for their mail app that should get that working again. We will most likely wait until all MS students have been migrated before we do this. 

• Teachers:

  • We haven't touched teacher emails yet. (except for Holly Leblanc and Jonathan White) 

  • We most likely won't get to that this week. We might even be able to hold off until Mardi-Gras. 
  • However, you may find that you get emails bounced back when you try to send to students that have been migrated. There are two ways to fix that.
    • Short term:
      • Type the complete email address "joseph.hancock@pbstudents.com" without letting the computer autofill the rest and without clicking on the suggestion that comes up.
         Note: This 'usually' works
    • Long Term: (this is the 'right way' to fix the issues)
      • "Update your Outlook Global Address Book"  (click that link and follow the kb there)
      • Empty Your Auto Complete List   (this will prevent the autocomplete from coming up)
        (Note both of these steps may take several minutes to actually sync after you complete the steps)

• All

  • As always if you get stuck, come see us we'll gladly help you get past this transition. 

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